Privacy Policy

Effective date: September 17, 2026

Trident Custom Cabinets (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit tridentcustomcabinets.com, submit a form, call, email, text, or otherwise communicate with us. It applies to the website and communications arising from the website. It does not replace any separate agreement governing services we perform for you.

Information We Collect

Information you provide. We may collect name, phone number, email address, project type, project description, and any photographs or files you choose to provide. Please do not submit Social Security numbers, financial account credentials, medical information, or other sensitive information through a general website form.

Information collected automatically. When you use the website, the website and its service providers may automatically receive limited technical information, such as your Internet Protocol address, browser and device type, operating system, referring page, pages visited, dates and times of access, general location derived from an IP address, and diagnostic or security logs. This information may be collected through server logs, cookies, pixels, local storage, or similar technologies that support hosting, security, functionality, analytics, or embedded content.

Information from other sources. We may receive information from referral partners, public directories, review platforms, social-media services, or other people who ask us to contact you, where permitted by law.

How We Use Information

Respond to questions, requests, estimates, and service inquiries.
Evaluate, schedule, provide, and follow up on cabinetry, kitchen and bathroom remodeling, cabinet installation and repair, custom built-ins, furniture, woodworking, and finish carpentry.
Communicate by phone, email, or text based on your request and the contact information you provide.
Maintain customer and prospect records, document communications, and support business operations.
Operate, secure, troubleshoot, and improve the website and our services.
Protect our rights, property, customers, workers, and the public; prevent fraud or misuse; and comply with legal obligations.

Text Messages and Calls

If you provide a telephone number and request contact, we may call or text you about your inquiry, estimate, appointment, project, or service. Message and data rates may apply. Message frequency varies. Reply STOP to opt out of text messages and HELP for help. Consent to receive marketing text messages is not a condition of purchasing goods or services. We will seek any additional consent required before sending automated or promotional messages. Opting out of marketing messages does not prevent necessary non-marketing communications about an active request or service, where permitted by law.

How We Disclose Information

We may disclose information to service providers that perform services for us, subject to appropriate contractual or operational safeguards. Depending on how the website is configured, these providers may include:

HighLevel, LeadConnector, or an affiliated customer-relationship-management and form-processing platform used to receive and manage inquiries.
Netlify or another website hosting, content-delivery, deployment, security, or server-log provider.
Email, telephone, text-message, scheduling, and customer-support providers used to respond to you.
Cloudinary, a cloud image-hosting provider, for photographs uploaded through a website form and for portfolio media.
Mancini Business Solutions or another website administrator acting on our instructions for hosting, maintenance, troubleshooting, or technical support.

We may also disclose information when reasonably necessary to comply with law, legal process, or government requests; investigate fraud, security incidents, or violations; protect legal rights or safety; obtain professional advice; or complete a merger, sale, financing, reorganization, or transfer of all or part of the business.

We do not sell personal information for money. Unless the website displays a separate cookie or privacy notice stating otherwise, we do not use personal information collected through this website for cross-context behavioral advertising. If our practices change, we will update this Policy and provide any notice or choice required by law.

Cookies and Third Party Features

The website may use cookies or similar technologies that are necessary for security, forms, preferences, hosting, analytics, or embedded features. As of the effective date above, this site does not have Google Analytics or advertising-tracking scripts installed, and Google Search Console (used to monitor how the site appears in Google Search) does not track website visitors or place tracking cookies. Third-party maps, videos, social-media links, reviews, scheduling tools, or other embedded content may collect information under their own privacy policies. You can limit some cookies through your browser settings, although doing so may affect website functions. If nonessential analytics or advertising technologies are added, the website owner should update this Policy and deploy any legally required consent mechanism before using them.

Data Retention and Security

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining business and project records, resolving disputes, enforcing agreements, and meeting legal, tax, insurance, or safety obligations. Retention periods vary according to the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security. If you believe information you submitted has been compromised, contact us promptly.

Your Choices and Privacy Requests

You may ask us to access, correct, or delete personal information associated with you, subject to identity verification and legal exceptions. You may also opt out of promotional email or text communications using the instructions in the message or by contacting us. We may retain limited records needed to document and honor an opt-out request.

Residents of some states may have additional rights under applicable privacy law. We will evaluate verified requests under the law that applies to the request and will not unlawfully discriminate against a person for exercising a privacy right. Because these rights and business-size thresholds vary, this section does not create rights that do not otherwise apply.

Children and External Websites

The website is intended for a general audience seeking home, business, trade, or marine services and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

The website may link to websites or services operated by others. We do not control their privacy, security, content, or availability. Review their policies before submitting information to them.

Changes and Contact

We may update this Privacy Policy as our practices or legal obligations change. We will post the updated version on this page and revise the effective date. Material changes will receive additional notice when required by law.

Questions or privacy requests may be submitted using the contact information on the website or through the following channels: tccraleighnc@gmail.com | (910) 750-6543 | Serving Raleigh and eastern North Carolina | https://tridentcustomcabinets.com.